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Return Policy

  • Digital Door Locks offers a 30 days return policy on all  items based on manufacturer return policies.
  •  please call support  at 
    1-800-665-397 (toll-free within Australia) 
    fax us at 8-9275-0545( within Australia)

    International +61-4-2494-8382 
    Fax 61-8-9275-0545 or e-mail our Returns Department at sales@digitaldoorlocks.com.au to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
  • All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials,  contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
  • You are responsible for shipping charges on returned items; Digital Door Locks will match your shipping method on your replacement or exchange item(s).
  • Digital Door Locks strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
  • If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Digital Door Locks to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Digital Door Locks immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Digital Door Locks of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call +61 4 24948382 or your Digital Door Locks account manager to arrange for carrier inspection and a pick up of damaged merchandise.
  • DEFECTIVE returns can be returned directly to Digital Door Locks within 30 days from the invoice date, at Digital Door Lock's discretion for: credit, replacement, exchange or repair.
  • Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
  • NON-DEFECTIVE returns can be accepted directly by Digital Door Locks within 30 days from the invoice date, at Digital Door Locks's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 5 percent restocking fee.
  • Due to manufacturers' policies, Digital Door Locks cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Digital Door Locks exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to: Digital Door Locks, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

Digital Door Locks reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Digital Door Locks on returned items, and Digital Door Locks will pay the shipping charges on the replacement or exchange item(s) going back.