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Support2018-11-29T16:10:43+00:00

Support Articles

Installation – SHS-H7052018-12-13T15:09:01+00:00

What are the minimum installation requirements for this doorlock?

This door requires a 40mm to 60mm thick door, and with a minimum of a 115mm lock stile which is the measurements from the edge of the door to any detail or glasswork. Extension kits are available from 60 to 80mm thick doors.

What should I look out for when installing this lock?

  1. Ensure that you have the necessary parts to be able to install the door lock onto the door. Double leaf doors require a rebate kit for the door lock to be installed. The door lock can be installed into retrofit doors as well with our retrofit kit. Please ask your builder/carpenter/locksmith to check whether you need any extra parts for your door lock to be installed onto your door. Rebate kits and retrofit kits can be ordered from any Bunnings in Australia. If you have any questions regarding the extra parts, call 1800 665 397.
  2. Ensure that handle shaft pin is used when installing the handle shaft between the lock bodies.

I’m currently building a home, what information should I give my builder for this lock?

Make sure your builder knows the minimum installation requirements for the door lock (as above) as well as have prior experience in installing digital door locks. If you’re unsure of who to contact to install your door lock, we have locksmiths that we recommend as well for most cities, please call 1800 665 397 for more information.

Installation – SHS-H5052018-12-13T15:06:19+00:00

What are the minimum installation requirements for this doorlock?

The SHS-H505 requires a 40mm to 60mm thick door, and with a minimum of a 115mm lock stile which is the measurements from the edge of the door to any detail or glasswork. Extension kits are available from 60 to 80mm thick doors

What should I look out for when installing this lock?

  1. Ensure that you have the necessary parts to be able to install the door lock onto the door. Double leaf doors require a rebate kit for the door lock to be installed. The door lock can be installed into retrofit doors as well with our retrofit kit. Please ask your builder/carpenter/locksmith to check whether you need any extra parts for your door lock to be installed onto your door. Rebate kits and retrofit kits can be ordered from any Bunnings in Australia. If you have any questions regarding the extra parts, call 1800 665 397.
  2. Ensure that handle shaft pin is used when installing the handle shaft between the lock bodies.

I’m currently building a home, what information should I give my builder for this lock?

Make sure your builder knows the minimum installation requirements for the door lock (as above) as well as have prior experience in installing digital door locks. If you’re unsure of who to contact to install your door lock, we have locksmiths that we recommend as well for most cities, please call 1800 665 397 for more information.

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Factory Reset – SHS-P7182018-12-13T15:08:00+00:00

Factory Reset.

To reset the P718 to factory defaults, perform the following steps:

  1. Unlock and open door
  2. HOLD [REG] button for 5 seconds
  3. Enter 1470852369 + * (The lock will chime x 3)
Additional Functions and Switch Operation – SHS-P7182018-12-13T15:11:31+00:00

Switch 1 – Sound control.

  • [0] – Mute
  • [1] – Low volume
  • [2] – High volume

Switch 2 – Automatic or manual locking

  • [A] – Automatic locking – Lock will lock when the door is closed
  • [M] – Manual locking – Lock is manually locked using [CLOSE] button or touching the external keypad

Turn off the warning alarm

  1. Outside – Enter PIN + *
  2. Outside – Touch Keytag to [Card]
  3. Inside – Press [Open/Close]
  4. Inside – Press [REG]
  5. Inside – Remove batteries

Activate forced lock mode, (disable external entry when you are inside)

  1. Close and lock door
  2. Hold [Open/Close] for 2 seconds

Cancel forced lock mode

  1. Open door from inside
  2. Press [Lock/Unlock]

Arm Security Mode

  1. Press [REG] s
  2. Enter Master PIN + *
  3. Enter User number (1~70) + *
  4. Hold the Keytag to CARD on the keypad
  5. Repeat from Step 4 or press [REG] to quit.

Multi Level security (random digits before PIN entry)

  1. Press [REG] button
  • Activate:       Press 7 + *
  • Deactivate:   Press 9 + *

Double Authentication mode requiring both a PIN and Keytags

  1. Press [REG] button
  • Activate:       Press 4 + *
  • Deactivate:   Press 6 + *
Delete Keytags, PINs or Fingerprints – SHS-P7182018-12-13T15:19:29+00:00

Delete User Keytags or PINS

  1. Unlock and open door
  2. HOLD [REG] button for 3 seconds
  3. Enter Master PIN + *
  4. Enter User number (1~30) + *
  •      To delete ALL users, enter 88 + *

Delete User Fingerprints

  1. Unlock and open door
  2. HOLD [REG] button for 3 seconds
  3. Enter Master PIN + *
  4. Hold finger to the reader and lock will chime x 3
  •      To delete ALL Fingerprints, enter 77 + *
Add Keytag, Fingerprint or PIN – SHS-P7182018-12-13T15:21:58+00:00

User PIN code registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Enter new User PIN code + *
  6. Repeat from Step 4 or press [REG] to quit

User Fingerprint registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. The fingerprint reader will open
  5. Press finger on the reader – Beep
  6. Again press finger on the reader – Beep
  7. Confirm finger on the reader
    (Lock will chime x 3)
  8. Repeat from Step 4 or press [REG] to quit

To test the fingerprints and users PIN’s, close the door from outside and confirm the fingerprints and PIN’s allow access.

Change Master PIN – SHS-P7182018-12-13T15:25:05+00:00

Change Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter current Master PIN + *
    (Default = 1234)
  4. Enter NEW Master PIN (4~12 digits) + *

Verify Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Correct = Slow Chime x 3
  5. Incorrect = Fast chime x 4
  6. Press [REG] to exit

Note, if the Master PIN code is incorrect, please follow the Factory Reset instructions and then change the Master Pin again from Step 1 above.

Factory Reset – SHS-P7172018-12-13T15:28:23+00:00

Factory Reset

  1. Unlock and open door
  2. HOLD [REG] button for 5 seconds
  3. Enter 1470852369 + *
    (The lock will chime x 3)
Additional Functions and Switch Operation – SHS-P7172018-12-13T15:31:10+00:00

Switch 1 – Sound control

  • [0] – Mute
  • [1] – Low volume
  • [2] – High volume

Switch 2 – Automatic or manual locking

  • [A] – Automatic locking – Lock will lock when the door is closed
  • [M] – Manual locking – Lock is manually locked using [CLOSE] button or touching the external keypad

Turn off the warning alarm

  • Outside – Enter PIN + *
  • Outside – Touch Keytag to [Card]
  • Inside – Press [Open/Close]
  • Inside – Press [REG]
  • Inside – Remove batteries

 Activate forced lock mode, (disable external entry when you are inside)

  1. Close and lock door
  2. Hold [Open/Close] for 2 seconds

Cancel forced lock mode

  • Open door from inside
  • Press [Lock/Unlock]

Arm Security Mode

  1. Press [REG] s
  2. Enter Master PIN + *
  3. Enter User number (1~70) + *
  4. Hold the Keytag to CARD on the keypad
  5. Repeat from Step 4 or press [REG] to quit.

Multi Level security (random digits before PIN entry)

  1. Press [REG] button
  • Activate:       Press 7 + *
  • Deactivate:   Press 9 + *

Double Authentication mode requiring both a PIN and Keytags

  1. Press [REG] button
  • Activate:       Press 4 + *
  • Deactivate:   Press 6 + *
Delete Keytags or PINs – SHS-P7172018-12-13T15:33:29+00:00

Delete User Keytags or PINS

  1. Unlock and open door
  2. HOLD [REG] button for 3 seconds
  3. Enter Master PIN + *
  4. Enter User number (1~30) + *
  • To delete ALL users, enter 88 + *
Add Keytag or PIN – SHS-P7172018-12-13T15:35:34+00:00

Keytag, Sticker or Card registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Hold the Keytag to CARD on the keypad
  6. Repeat from Step 4 or press [REG] to quit.

User PIN code registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Enter new User PIN code + *
  6. Repeat from Step 4 or press [REG] to quit

To test the cards and users PIN’s, close the door from outside and confirm the Keytags and PIN’s allow access.

Change Master PIN – SHS-P7172018-12-13T15:41:58+00:00

Change Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter current Master PIN + *
    (Default = 1234)
  4. Enter NEW Master PIN (4~12 digits) + *

Verify Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Correct = Slow Chime x 3
  5. Incorrect = Fast chime x 4
  6. Press [REG] to exit

Note, if the Master PIN code is incorrect, please follow the Factory Reset instructions and then change the Master Pin again from Step 1 above.

Factory Reset – SHS-H7052018-12-13T15:46:42+00:00

Factory Reset

  1. Unlock and open door
  2. HOLD [REG] button for 3 seconds
  3. Enter 1470852369 + *
    (The lock will chime x 2)
Customise Options – SHS-H7052018-12-13T15:49:44+00:00

Turn off the warning alarm

  • Outside – Enter PIN + *
  • Outside – Touch finger to Reader
  • Inside – Press [Open/Close]
  • Inside – Press [REG]
  • Inside – Remove batteries

Activate forced lock mode, (disable external entry when you are inside)

  1. Close and lock door
  2. Hold [Open/Close] for 2 seconds

Cancel forced lock mode

  • Open door from inside
  • Press [Lock/Unlock]

Arm Security Mode

  1. Press [REG] s
  2. Enter Master PIN + *
  3. Enter User number (1~70) + *
  4. Hold the Keytag to CARD on the keypad
  5. Repeat from Step 4 or press [REG] to quit.

Multi Level security (random digits before PIN entry)

  1. Press [REG] button
  2. Press 0 + *
  • Activate:       Press 7 + *
  • Deactivate:   Press 9 + *

Double Authentication mode requiring both a PIN and Keytags

  1. Press [REG] button
  2. Press 0 + *
  • Activate:       Press 4 + *
  • Deactivate:   Press 6 + *
Delete PINs or Fingerprints – SHS-H7052018-12-13T15:51:23+00:00

User PIN code Delete

  1. Unlock and open door
  2. Press [REG] button
  3. Enter 5 + *
  4. Enter User number (1~30) + *
  5. Repeat from Step 3 or press [REG] to quit

User PIN code Delete – ALL

  1. Unlock and open door
  2. Press [REG] button
  3. Enter 6 + *
  4. press [REG] to quit

 User Fingerprint Delete

  1. Unlock and open door
  2. Press [REG] button
  3. Enter 8 + *
  4. Press finger on the reader and remove finger
    (Slow chime x 3 = Successfully deleted)
    (Fast Chime x 4 = Failed, try again or fingerprint already deleted)
  5. Repeat from Step 5 or press [REG] to quit

 User Fingerprint Delete – ALL

  1. Unlock and open door
  2. Press [REG] button
  3. Enter 9 + *
  4. Press finger on the reader and remove finger
  5. Slow chime x 3 = Successfully deleted
  6. Fast Chime x 4 = Failed, try again or fingerprint already deleted
  7. Repeat from Step 5 or press [REG] to quit
Add Fingerprints or PINs – SHS-H7052018-12-13T15:54:56+00:00

User PIN code registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter 4 + *
  5. Enter User number (0~9) + *
  6. Enter new User PIN code + *
  7. Repeat from Step 4 or press [REG] to quit

 User Fingerprint registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter 7 + *
  5. Press finger on the reader until you hear a single beep and remove finger.
  6. Repeat press finger on the reader until it beep again and remove finger.
  7. Confirm by pressing finger on the reader once more,
    (Lock will chime x 3)
  8. Repeat from Step 4 or press [REG] to quit

To test the fingerprints and users PIN’s, close the door from outside and confirm the fingerprints and PIN’s allow access.

Change Master PIN – SHS-H7052018-12-13T15:56:17+00:00

Change Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter current Master PIN + *
    (Default = 1234)
  4. press 1 + *
  5. Enter NEW Master PIN + *
    Lock will chime x 3 to confirm

Verify Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. press 1 + *
  4. Enter your own Master PIN + *
  • Correct = Slow Chime x 3  and keypad will stay lit with options
  • Incorrect = Fast chime x 4 and keypad will flash rapidly
  • Press [REG] to exit

Note, if the Master PIN code is incorrect, please follow the Factory Reset instructions and then change the Master Pin again from Step 1 above.

Factory Reset – SHS-H5052018-12-13T15:58:08+00:00

Factory Reset

  1. Unlock and open door
  2. HOLD [REG] button for 5 seconds
  3. Enter 1470852369 + * (The lock will chime x 3)
Customise Options – SHS-H5052018-12-13T16:00:52+00:00

Turn off the warning alarm

  • Outside – Enter PIN + *
  • Outside – Touch Keytag to [Card]
  • Inside – Press [Open/Close]
  • Inside – Press [REG]
  • Inside – Remove batteries

Activate forced lock mode, (disable external entry when you are inside)

  1. Close and lock door
  2. Hold [Open/Close] for 2 seconds

Cancel forced lock mode

  • Open door from inside
  • Press [Lock/Unlock]

Arm Security Mode

  1. Press [REG] s
  2. Enter Master PIN + *
  3. Enter User number (1~70) + *
  4. Hold the Keytag to CARD on the keypad
  5. Repeat from Step 4 or press [REG] to quit.

Multi Level security (random digits before PIN entry)

  1. Press [REG] button
  • Activate:       Press 7 + *
  • Deactivate:   Press 9 + *

Double Authentication mode requiring both a PIN and Keytags

  1. Press [REG] button
  • Activate:       Press 4 + *
  • Deactivate:   Press 6 + *
Delete Keytags or PINs – SHS-H5052018-12-13T12:04:33+00:00

Delete User Keytags or PINS

  1. Unlock and open door
  2. HOLD [REG] button for 3 seconds
  3. Enter Master PIN + *
  4. Enter User number (1~30) + *
  • To delete ALL users, enter 88 + *
Add Keytags or PINs – SHS-H5052018-12-13T16:17:23+00:00

Keytag, Sticker or Card registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Hold the Keytag to CARD on the keypad
  6. Repeat from Step 4 or press [REG] to quit.

User PIN code registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Enter new User PIN code + *
  6. Repeat from Step 4 or press [REG] to quit

To test the cards and users PIN’s, close the door from outside and confirm the Keytags and PIN’s allow access.

Change Master PIN – SHS-H5052018-12-13T16:18:52+00:00

Change Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter current Master PIN + *
    (Default = 1234)
  4. Enter NEW Master PIN + *

Verify Master PIN

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Correct = Slow Chime x 3
  5. Failed = Fast chime x 4
  6. Press [REG] to exit
Factory Reset – SHS-33212018-12-13T16:20:07+00:00

Factory Reset

  1. Unlock and open door
  2. Hold [REG] button for 15 seconds until the third set of chimes are heard
  3. Enter 1470852369 + *
  4. Close door and allow the unit to lock and set the bolt direction.
Delete a Keytag or PIN – SHS-33212018-12-13T16:22:35+00:00

Delete a user Keytag/sticker, card or PIN

  1. Unlock and open door
  2. Hold [REG] button for 5 seconds
  3. Enter Master PIN + *
  4. Enter User number to delete (1~70) + *
Add Keytags or PINs – SHS-33212018-12-13T16:24:25+00:00

Keytag, Sticker or Card registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Hold the Keytag to CARD on the keypad
  6. Repeat from Step 4 or press [REG] to quit.

User PIN code registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Enter User number (1~70) + *
  5. Enter new User PIN code + *
  6. Repeat from Step 4 or press [REG] to quit
Change Master PIN – SHS-33212018-12-13T16:26:29+00:00

Change Master PIN code

  1. Unlock and open door
  2. Press [REG] button
  3. Enter current Master PIN + *
  4. Enter NEW Master PIN + *

*If you are unable to change the master PIN. Please perform a Factory Reset*

Installation – SHS-33212018-12-13T16:28:21+00:00

The SHS-3321 requires a 35mm to 55mm thick door, and with a minimum of a 90mm lock stile which is the measurements from the edge of the door to any detail or glasswork.

What should I look out for when installing this lock?

  1. When installing this door lock, please make sure that you first find out whether your door is a right-handed or left-handed door. Looking from the outside, if the hinges on your door are on the right, your door is a right-handed door.
  2. Make sure you’ve installed the magnetic sensor in the right port. Sensor port A for right handed doors and sensor port B for left handed doors.

Help! My doorlock is just beeping when I touch the key pad as well as the unlock button!

Make sure magnetic sensor has been installed into the door lock. Installing the magnetic sensor will allow the door lock to know which side to throw the deadbolt out. Ensure that you “initialise” the door lock by bringing the magnet into contact with the magnetic sensor (after you’ve installed the magnetic sensor into the door lock) when the batteries are in. You should hear the door lock make a “beep” sound.
Download Installation Manual
Factory Reset – SHP-DS5102018-12-13T16:29:50+00:00

Factory Reset

  1. Unlock and open door
  2. Hold [REG] button for 5 seconds
  3. Enter 1470852369 + *
  4. Close door and allow the unit to lock and set the bolt direction.

*The Master PIN will now be set to 1234. Please change your Master PIN*

Delete a Keytag or PIN – SHP-DS5102018-12-13T16:32:39+00:00

Delete a User PIN, Keytag, Sticker or Card

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Press 3 + *
  5. Press 3 + *
  6. Enter User number to delete (1~70) + *
  7. Repeat from Step 6 or press [REG] to quit.
Add Keytags or PINs – SHP-DS5102018-12-13T16:33:55+00:00

Keytag, Sticker or Card registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Press 3 + *
  5. Press 1 + *
  6. Enter User number (1~70) + *
  7. Hold the Keytag to CARD on the keypad
  8. Repeat from Step 6 or press [REG] to quit.

User PIN code registration

  1. Unlock and open door
  2. Press [REG] button
  3. Enter Master PIN + *
  4. Press 3 + *
  5. Press 1 + *
  6. Enter User number (1~70) + *
  7. Enter desired User PIN code
  8. Repeat from Step 6 or press [REG] to quit.
Change Master PIN – SHP-DS5102018-12-13T16:38:10+00:00

Change Master PIN code

  1. Unlock and open door
  2. Press [REG] button
  3. Enter current Master PIN + *
  4. Press 1 + *
  5. Enter NEW (4~10 digit) Master PIN + *
  6. Press [REG] to exit

*If you are unable to change the master PIN. Please perform a Factory Reset*

Installation – SHP-DS5102018-12-13T16:39:41+00:00

The SHP-DS510 requires a 35mm to 55mm thick door, and with a minimum of a 90mm lock stile which is the measurements from the edge of the door to any detail or glasswork.

  1. When installing this door lock, please make sure that you first find out whether your door is a right-handed or left-handed door. Looking from the outside, if the hinges on your door are on the right, your door is a right-handed door.
  2. Make sure you’ve installed the magnetic sensor in the right port. Sensor port A for right handed doors and sensor port B for left handed doors.
Download Installation Guide
Download Manual
Download Brochure
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