Madhumala R.
We purchased this lock two years ago, and since then, we've experienced problems every time the wind blows too hard. It constantly makes noise, goes crazy, and starts ringing the calling bell on its own. We've had to replace eight batteries every month since the lock was installed. Unfortunately, we've had a streak of bad luck with this product, and it seems we got a defective unit. Due to some family emergencies, we neglected to raise the issues with Samsung. Despite trying experiments through the app, nothing has worked. We raised a complaint, but the warranty expired just one month before. We're extremely disappointed. If we fail to replace the batteries, the door doesn't make any noise or give notifications, and it opens from the outside without requiring a fingerprint, keys, or smart keys. Anyone can just open it randomly without any access. This has happened several times. Samsung suggested trying multiple experiments, but nothing has worked. It doesn't connect to WiFi, and we have no peace of mind when we're away from home because it doesn't notify us. I strongly advise against this product. It's a total waste of money - $899 for the product and $300 for installation, with only a two-year warranty for such an expensive product. Our safety matters a lot, and if we're traveling overseas for more than two months, it's a big challenge. We won't take any chances. So, before buying such a product, think twice. I hope this review helps someone.
Neha S.
Very happy with the lock :)
Joe
Love the fingerprint tech!
Naz H.
The Samsung SHP-DP609 digital lock has been installed professionally to my door. I am really happy with their service. The lock is giving a very smart look at my door. We have liked the features associated with lock. Thanks
Steve F.
I'm still learning all the features by the unit has performed flawlessly from the start.
Ryan Dale D.
Beautiful addition to our new home. Works perfect with digital codes, smart tags, app and even the finger prints. Kids love using the finger print scanner option. Allows them easy access at all times.
I've associated the app and features with both my Google Home, Apple and Alexa devices.
Jaspal S.
It is a perfect fit our door. Very convenient to use and flexibility for multiple users. Using fingerprint is require accuracy as it doesn’t work same as phone fingerprint scanner. Installation was as conveyed and installer has done a great job. So far we love this door lock.
Jennifer F.
Love my door lock easy to use and very secure
Sherroy O.
It doesn't always recognize our fingerprints but overall it's a great door lock! We always have Samsung digital door lock and they never fail! Very modern looking too!
Daniel L.
Great door lock! Easy and simplely to use with security.
Stronglely and happy to recomand.
Shane W.
Fantastic lock - life changing product. Installation and customer service were excellent. Highly recommended!
Laurie V.
Purchased two Samsung Digital Locks from Bunnings. 1 x SHP-A30 for the internal garage door and 1 x SHP-DP609 for the front door. Have registered both with DDL for warranty purposes. Would highly recommend DDL for any technical or installation help or have DDL professionally install. As a trades person I installed these digital locks myself with little effort. Love how the locks work and the added piece of mind of remote locking, pin code, fingerprint or fob access for the whole family.
Tarek A.
Great smart lock and great experience with DDL. The locksmith, Marcel, was professional, punctual and very patient. Installation was quick and tidy. I could not recommend DDL highly enough. Great communication throughout and I'm very happy with the final product and result. Thank you DDL.
Zabihollah H.
I've been using my Samsung SHP-DP609 for a few weeks now and I absolutely love it. It's extremely convenient and easy to use. I love that I don't have to find my keys to unlock the door as it has so many ways of opening. Suits my front door and the theme of my house.
I would definitely recommend. Satisfied customer!!
Germen Y.
Excellent products so happy with my products …. Samsung always the best
Victor W.
I love this Samsung smart lock. It is high quality . It's also save some cost from having free installation promotion which is really a bonus. DDL arranged locksmith for installation. So, its saved time and stress free to find locksmith to install it. The locksmith Daniel is very nice, professional and patient to show me how to use the smart lock.
The lock has auto lock function that gives me peace of mind on forgetting to lock the door. The Wi-Fi connection to the lock gives some useful and handful functions on my phone.
Ramakrishna P.
We purchased the Samsung DP609 smart door lock from DDL for our new house and it’s been amazing. DDL provided fantastic customer service and the free professional installation. I spent almost $1500 for the same lock previously. The product feels high quality and has great features - fingerprints, keypad access, wifi connection all included. As a previous user of this lock, we couldn’t be happier with our choice to go with Samsung and DDL. Highly recommend DDL for installing your next door lock.
Pri K.
We purchased this lock from Bunnings and they digitaldoor locks has been the great help to install the lock and the locksmith did an amazing job.
Loved it
Helen
Amazing lock, so smart and easy to set up. Totally worth its price. One small flaw: the fingerprint sensor is too small and so unless you press your finger carefully and exactly inside the square, the door won't open. Other than that, it is perfect!
Steve K.
A very good lock indeed. And the locksmith Daniel is very good and very professional. The service and follow up by Mary of Digital Door Locks is excellent! Steve
Mario M.
Works flawlessly. Very easy to configure. Great addition to a smart home.
Ying C.
We purchased the Samsung DP609 smart door lock from DDL and it’s been amazing. DDL provided great customer service and the free professional installation was a bonus! The product feels high quality and has great features - fingerprints, keypad access, wifi connection all included. After months of researching door locks, we couldn’t be happier with our choice to go with Samsung and DDL. Highly recommend.
Dean M.
Amazing lock! Very good experience with DDL. They were very helpful and the locksmith who installed was great! Zero problems with the product or installation. The Samsung DP609 is the best smart lock on the market. Highly recommended!
Leanne G.
I recently purchased the Samsung SHP-DP609 from our local Bunnings. We had it installed by a locksmith to make sure it was done correctly. It was so easy to program and I am super happy with it. LOVE LOVE LOVE it!
Cubean L.
Really love it. It's convenient to use it. Much better than the ones I used before.
The installation is smooth and quick. Thanks.
Mike B.
Fantastic lock system and easy to use. Very good phone application allowing you to track who enters the house, perfect for friends and family and workers
Anh N.
Good looking and solid lock. It's so
good to be keyless and the wifi
function is very handy to have.
Samsung's after sale service has
been top notch too so overall a very
good experience. Thanks Samsung
for another great product!
Anh N.
Good looking and solid lock. It’s so good to be keyless and the wifi function is very handy to have. Samsung’s after sale service has been top notch too so overall a very good experience. Thanks Samsung for another great product!
Suman Dodril H.
After much anticipation, we feel secure after DDL installed the smooth, sleek and secure digital lock. It is so easy to setup various modes of security.
Richard C.
Great product backed up by professional support.
A great deal of thought has gone into creating this product, highly recommended.
Provides Keyless entry with the facility to monitor entry using both historical logs and live notifications. Perfect for monitoring my children returning home from school via pin & fingerprint.
William W.
Great overall experience with DDL. Communication was fast and clear. The installer was professional. Job was completed to a high standard. Would buy again from DDL
Michael T.
Great smart doorlock! Easy to set up. Many different options from finger print, passcode and smart tags/card. Great app as well. Happy with the purchase
Jimmy C.
I had a very good experience with DDL. They were very helpful and solved my questions and problems straight away. The Samsung DP609 is the best smart lock on the market. Highly recommended!
ben h.
Fantastic to be key free.
Good app letting you know when the door has been activated.
The only issue is that fingerprints do not always work smoothly.
Ben H.
Rupal Shaunak G.
Amazing digital look. Great customer service.
Robert B.
Great door lock, easily programmed and user friendly. Bring key free is awesome.
Fahad S.
What an amazing door lock. Love the controls and notifications via the app. Most importantly, it just looks beautiful aesthetically. Could not recommend more
Matt W.
Amazing product. It has been so easy to enter and exit from door. We bought this for our son’s place as he always forgets his key and never locks the door. Fingerprint access is amazing and auto lock great. Also love the app and would recommended product highly!
Arvind R.
Good looking lock and remote open/close via the app is handy , coupled with key tags , finger print and pin code .
Vikram S.
Great looking and full of features. Highly recommended.
Peter M.
This smart lock is genius and easy to use by variety of ways.
The only issue is that fingerprints is not always working smoothly
Poe
Got the install package together with the lock, and Marcel did a good job, but due to a mixup, the 708 was installed. He came back to replace it with the 609 as ordered, and after using both, I’m glad I ordered the 609, which is simpler to use, more responsive and has more features we use.
The Samsung setup isn’t that intuitive but got there. The app could also offer more granularity in what it notifies, as the novelty of being notified of every opening and closing wears off quickly.
Larson D.
Very nice lock. Many features like smart tags, pin codes etc. reliable.
Sorab J.
Well !! . It was very promptly answered call on the customer service which took me through the entire installation of wifi , fingerprints as well as the code. The Samsung door lock team is very helpful and made it look so easy to install by myself . I saved at least 150 dollars on setup by doing myself . Very very happy with the lock
Vaishal D.
Best security guaranteed. Very good featured to prevent unauthorised access with multiple ways to secure the lock. Best support with very warm and prompt solution
Jackie F.
The new Samsung lock working great, stylish and the amazing feeling of not having the keys to the house anymore. Installation was good, took around and hour.
Kim W.
Updated my Samsung Door Lock and could not be happier. This lock is easy to set up and works every time for entry. Does away with keys and I can give and delete access with flexibility. Best purchase ever!
Vikramjeet S.
Amazing product. It has been so easy to enter and exit from door with so much ease and a lot of security. Fingerprint access is amazing. Also love the app. Highly recommended product.
Kim Walters
SAMSUNG SMART DOOR LOCK SHP-DP609
Updated my Samsung Door Lock and could not be happier. The lock is easy to set up and works every time for entry. Does away with keys and I can give and delete access with great flexibility. Best purchase ever!
Ashwani jolly
Very happy and satisfied
This is very great piece of technology. We don’t have to worry about keys anymore.As I am new with this but already can see the massive benefits and with the app on iPhone I can monitor from anywhere. Definitely will be recommending to everyone.
Gokul
Best door lock and best customer service
Been using this door lock for an year and very happy with it. Don’t have to worry taking any keys. The app gets me notifications when there is any activity and it is really useful.
I wanted some help and the customer care team readily responded in a day.
Definitely would recommend to anyone who wants to have a peace of mind smart door lock.
Larson Dsouza
Best
Best digital lock. Using since 2 months. No issues. Easy to use. It has great features like RFID, fingerprint scan, pin code and hard keys.
Martin Allan
Very happy
Was very keen to get this, but apprehensive wanting it to be as good as I hoped - does not disappoint, very user friendly, looks fantastic - delighted.
David from Perth
Fantastic, no keys any more
Just got installed yesterday but already can see the massive benefits and with the app on iPhone I can monitor from anywhere. Definitely will be recommending to my friends. Thanks heaps.
Julian
SHP-DP609 for AirBnB
Purchased the SHP-DP609 for my AirBnB property. The lock looks very high end and adds value to the property. After overcoming some initial technical connectivity issues the app works great and the log and ability to add and remove temporary pins is very helpful. Also worth getting a professional to install as the door needs to be cut precisely with specialised tools.
Julian
Mohamad Hawa
INNOVATIVE
Very easy to setup and use. This lock is the future.
Chandan
Excellent lock
Have been using this for a month, excellent lock with great features. No need to carry any keys around. Would definitely recommend if you are looking to upgrade the lock.
Chandan G.
Have been using this lock for over a month now and what can I say, we absolutely love it. No need to carry keys anymore and can give the code out for one time use. Great product by Samsung.
Jayden
Very good door lock.
Very good lock. Great features and have had nil issues so far.
Shane C
Looks amazing but fingerprint reader is basically useless
The lock looks amazing and everyone comments on it, but for a Samsung product im a little dissapointed. As others have mentioned, the Fingerprint reader is extremely bad. The registration process works fine for me and others in my household but when you go to unlock the door, no matter how careful you are with your finger placement 95% of the time it simply fails to read.
I use fingerprint scanners tens of times a day at work that function perfectly so it can't be an issue with my fingerprint and again it does it to everyone in our household. Apart from that its great. Giving 3 stars because of the bad fingerprint reader though because entering the code is slow and probably quicker to use a physical key in my opinion. No one is going to stand at their front door and whip out their phone to unlock either. So its basically a very expensive (yet pretty) code pad.
Vinit
Great lock and exceptional service
Really happy with the lock, I did have a problem which got sorted really easily by support. I was impressed with the quick turnaround
Tim
Impressive
Love the features of this lock, very stylish
Thuy
Happy customer
Got my lock installed recently. Love all the features, except when it cannot read the fingerprints ♀️
Viola
Great lock with wifi function
I’ve been using this lock for a week now, love the wifi function with app control. It got lots of pros like using the app to open/close doors, no need to carry any keys, gets notifications if the door gets open/locked and if the door is being opened for 30s/1min etc, also able to use the app to set up/delete temporary password or fingerprints, these features are amazing!!!!!!
Only cons is sometimes the fingerprint does not work that well, so I have to use other ways to open the door. Hope this feature can be improved in the future.
Robbie
Excellent Lock
Very happy with our lock. The app is a little clunky but works fine most of the time.
Jaison E
Great Product
Got the lSamsung smart lock ock installed by the locksmith, great product with multiple features. Happy buyer, recommended this product.
Bhavik
Excellent Product
Recently installed this digital Samsung lock at my new home.
Its really great product with so many features best one is you will be hardly be locked out of the house because there are so many ways to enter home.
Highly recommend others
Evan
I love the lock
highly recommended. Nice lock no need to worry about key anymore
Kan
Great Lock
Start to love this lock from the first moment. The lock looks amazing on our timber door, and the best thing is we don't need to worry about the keys any more. The settings are supper easy for both finger print and password.
Ray
Excellent lock
I always wanted a smart lock and Samsung has the perfect solution for me.
Michael Morris
Extremely User friendly
Fantastic door lock with great workable features and user friendly. Really like the multiple features for locking - finger, code, fob or key.
sateesh ruttala
SHP DP609
Great lock DP609, I bought it online from Digitaldoorlocks a year ago, works great and make our life easier. Recommended to my friend and brought another one as a gift to my cousin for her new house which is building face
Sahil Kalra
Review
What a brilliant lock. Exemplary features and easy installation. App is very responsive too
Rebecca Elias
Easy, Safe and Savvy
The lock was easy to use once installed, has up to 5 different ways of securing the door & interacts with Google Assistant. Very safe.
Raymond Strong
Smart Lock
Like the lock.
Works well and you can open the door in many different smart ways, including Google.
Steve
SHP DP609
Great lock. The app is a little clunky because I have an iPhone but generally it has worked OK. I have a current glitch in that since daylight savings time DST ended I can no longer receive access logs. This is a feature I really liked and see as essential.
Tai Terrie
Great Lock DP609
Great lock DP609, I bought it online from Bing Lee last week, installed it on Monday, works great and make our life easier. Would highly recommend to friends.
Kailash Polepalli
Great Lock DP609
I got the Samsung smart lock installed by Jimmy based on his recommendation and it has really impressed all of us at home. The entry and exit is so smooth and seamless and the installation and product explanation was simply awesome by Jimmy. He was extremely punctual and competed the job extremely proffesionally and was very patient while explaining the features. Totally recommend him and Samsung locks who are keen to have a smart lock.
Iris
Makes my life easier
I had the SHP-DP609 installed in January to make my life easier due to having limited ability to walk. Apart from one minor hiccup, which was quickly resolved, the door lock works fabulously! I have received heaps of positive comments from visitors and delivery people such as "well that's fancy" or "love your flash door lock". My family love it too, as they can let themselves in without me getting up. Best money spent ever, thanks Samsung!!
Corey
Great lock and good installation
Jimmy did the DP609 install professionally. He was fantastic and very experienced.
He taught me how to set the pin and fingerprint.
Explain in detailed the functions and also showed how to use the app
To my surprise, he actually clean up after the installation.
Sunish Kapoor
Perfect!
wonderful lock and great features.. really like on my new front double door.
- Sunish
Igor
Amazing lock
Bought DP609 from digitaldoorlocks.com It works so well and has amazing features. I had Fix It Pro install it, and they did a fantastic job. Would highly recommend the lock.
Carlos Youssef
Dp609
Fantastic customer service
Natalie
LOVE THIS LOCK and INSTALLATION EXCELLENT
jimmy came to install this lock after discussing what we wanted from a new smart entry system. We have had it 2 weeks now and I can’t tell you how much we love it. Everyone has a fingerprint, code and even a swipe for us old school people. Jimmy patiently coded us all into the system and explained how to use the system for one off entry and wifi options
We don’t have anymore use for our key safe and keys being left in the house. Should have put one in years ago. Jimmy came within 24 hours and he showed me several options to match our front door . Thank you Jimmy, it was such a smooth and easy transaction.
Jerry H
Great lock and installation service.
Always wanted a smartlock and have looked around for a while. DP609 is a perfect solution for our place. Jimmy installed our lock and he was fantastic, very friendly and experienced.
Dhanuka P
Love this lock
I love DP609 installed on my front door. Enjoying the great functions included in this product. Thanks Jimmy who installed this at mu home.
Bin H
Love the new lock
Bought DP609 from digitaldoorlocks.com It works so well and looks pretty on my wooden door. I had Jimmy as my installer today, and he did a fantastic job. Would highly recommend the lock to everyone who is looking for a modern, secure and smart door lock.
John Holdsworth
Great new lock
Enjoying the use of my new smart lock. Works seamlessly!
