Customer Care

Shipping

Deliveries are generally delivered within 1 to 2 business days from the date of order. You will be provided the opportunity to request a preferred delivery date for larger items before a date is confirmed by phone call.

Parcel deliveries made before 2pm AEST are generally delivered the next day. For orders placed after 2pm AEST please allow an additional day.

If your delivery is delayed due to unforeseen circumstances, we will endeavour to inform you via the email address or phone number that you registered during your purchase.

Please contact the Customer Care team on 1800 665 397 for any questions regarding your order’s delivery status.

Returns

Change of Mind
If the product has not been unboxed and packaging remains intact, you are able to return the item for a full refund, if we are notified within 14 days from delivery date. We will arrange collection of the item at our own cost.

If the product has been unboxed, and not used /connected or installed, we can provide a full credit of the invoiced value of the item if notified within 14 days from delivery date. The full credit will be processed once the item has been returned and assessed to be in good condition.

The above applies to non-commercial quantities with a maximum of 2 products purchased.  

Damaged Goods
If the product has been delivered to you in a damaged condition, you must report it to the driver on site or our customer support on 1800 665 397, within 7 days from the date of delivery.

*Damaged products are not to be installed/connected/used.

Faulty Goods
Nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Please contact us using the form above or call 1800 665 397 for further information.