Yes, you can DIY. However, for more complex models or inexperienced customers, we strongly recommend using our professional installation service. Book via our Installation Service page. Look for 'DIY-friendly' in the product's description.
If you choose to install it yourself or choose a third party, the process is straightforward; however, please follow the manual provided carefully to avoid damage to key components of your lock. Any damage due to improper installation will not be covered under the manufacturer's warranty.
For additional assistance, you can find instructional videos on our Knowledge Base.

DDL currently offers the following types of Samsung Door Locks: Deadbolt Door Locks, Fingerprint Door Locks, Mortise Door Locks, Non-Handle Door Locks, PIN Code Door Locks, Push-Pull Handle Door Locks, WiFi door locks and RFID Door Locks. 

Samsung Door Locks can be installed on the exterior door as long as they will not be exposed to rainwater and direct sunlight. These locks are not weatherproof. Exposure to direct sunlight and rainwater may affect the long-term functionality of key components. Faults deemed due to such exposure may not be covered under the manufacturer's warranty.
If you are unsure if the position of the lock is suitable, reach out to our customer support team via our online submission form.

Samsung Door Locks are compatible with most standard door types, including wooden, metal, and uPVC doors. They are also compatible with left-handed inwards/outwards swing doors and right-handed inwards/outwards swing doors.

Installation is straightforward and can be done by following the provided user manual. We also provide a premium installation service! To know more, head to the Installation page.  Additionally, we offer instructional videos for the installation of door locks.

Yes, by downloading Zigbang Smart Doorlock from Google Play or Apple App Store. This app allows you access to our Smart Door Locks, where you can remotely lock and unlock your door, monitor access, and receive real-time alerts on your smartphone.

Yes, we offer a 2-year electrical warranty for all models. 

Absolutely! Samsung Door Locks offers the flexibility to create personalised user codes for family members, friends, and temporary guests. Check the Zigbang Smart Doorlock app for more details. 

Yes, Zigbang Smart Doorlock app allows you to grant access to family members and revoke it when necessary.

Our smart door locks allow you to create temporary access codes for guests, service personnel, or visitors. These codes can be set to expire after a specific period, and with the Zigbang Smart Doorlock app, you can even manage them remotely. This ensures secure, time-limited access for anyone who needs entry.

Yes, our smart door locks allow you to create multiple user profiles with customisable access privileges.

Don't worry! Samsung Door Locks have a backup power option, allowing you to use a 9V battery/power bank as a temporary power source to access your door.

Yes, Samsung Door Locks utilise advanced encryption and security protocols to protect against hacking attempts and ensure your home's safety.

Our smart locks are designed with tamper-resistant features and robust construction to deter any attempts at tampering.

Currently, the SHP-A30 is the sole door lock that can be integrated with Alexa.

Samsung door locks come with a 2-year electrical and 7-year mechanical warranty.

You may contact us via our phone: 1800 665 397, via email form on the Customer Care page, or live chat on our website: www.digitaldoorlocks.com.au.

Yes, we offer an installation service for our Samsung Smart Locks. Select your location and fill out the required information on our Installation page.

Our digital door locks use encryption and secure communication protocols to protect your personal data from unauthorised access.

Yes, we have detailed video tutorials and guides available on our website to assist you with the installation and setup process. You can also check out the Digital Door Locks YouTube account for the complete collection of video tutorials.

Our customer support team is available to assist you with any technical issues during the installation process. Check out our knowledge base here - https://help.digitaldoorlocks.com.au/knowledge/technical-support.  

Yes, smart locks can be used in shared office spaces to provide access to authorised personnel.

Yes, Samsung Smart Locks are suitable for vacation rental properties, as you can grant temporary access to guests.