We can provide general installation guidelines and information based on the manufacturer’s specifications. However, for specific or detailed advice about whether a particular model will fit your door setup, we recommend consulting a licensed locksmith.

Please note that we are not qualified to provide definitive assessments regarding door compatibility beyond the measurement requirements outlined in the product manual.

Any modifications to your door or frame are taken at your own liability. If you are unsure about a complex setup, we strongly recommend engaging a trusted locksmith for professional advice. Anything outside the scope of the standard installation outlined by the manufacturer is beyond our scope of support.

DDL currently offers the following types of Samsung Door Locks: Deadbolt Door Locks, Fingerprint Door Locks, Mortise Door Locks, Non-Handle Door Locks, PIN Code Door Locks, Push-Pull Handle Door Locks, WiFi door locks and RFID Door Locks. 

Samsung Door Locks can be installed on the exterior door as long as they will not be exposed to rainwater and direct sunlight. These locks are not weatherproof.

Samsung Door Locks are compatible with most standard door types, including wooden, metal, and uPVC doors. They are also compatible with left-handed inwards/outwards swing doors and right-handed inwards/outwards swing doors.

Installation is straightforward and can be done by following the provided user manual. We also provide a premium installation service! To know more, head to the Installation page.  Additionally, we offer instructional videos for the installation of door locks.

Yes, by downloading Zigbang Smart Doorlock from Google Play or Apple App Store. This app allows you access to our Smart Door Locks, where you can remotely lock and unlock your door, monitor access, and receive real-time alerts on your smartphone.

Yes, we offer a 2-year electrical warranty for all models. 

Absolutely! Samsung Door Locks offers the flexibility to create personalised user codes for family members, friends, and temporary guests. Check the Zigbang Smart Doorlock app for more details. 

Yes, Zigbang Smart Doorlock app allows you to grant access to family members and revoke it when necessary.

Yes, our smart door locks allow you to generate temporary access codes that can be set to expire after a specific period.

Yes, with remote access through the Zigbang Smart Doorlock app, you can create and manage temporary access codes for visitors.

Yes, our smart door locks allow you to create multiple user profiles with customisable access privileges.

Don't worry! Samsung Door Locks have a backup power option, allowing you to use a 9V battery/power bank as a temporary power source to access your door.

Yes, Samsung Door Locks utilise advanced encryption and security protocols to protect against hacking attempts and ensure your home's safety.

Our smart locks are designed with tamper-resistant features and robust construction to deter any attempts at tampering.

Currently, the SHP-A30 is the sole door lock that can be integrated with Alexa.

Samsung door locks come with a 2-year electrical.

You may contact us via our phone: 1800 665 397, via email form on the Customer Care page, or live chat on our website: www.digitaldoorlocks.com.au.

Yes, we offer an installation service for our Samsung Smart Locks. Select your location and fill out the required information on our Installation page.

Our digital door locks use encryption and secure communication protocols to protect your personal data from unauthorised access.

Yes, we have detailed video tutorials and guides available on our website to assist you with the installation and setup process. You can also check out the Digital Door Locks YouTube account for the complete collection of video tutorials.

Yes, our website has plenty of informative videos showcasing the features and benefits. Check out our knowledge base and our DDL YouTube account for more information. 

Our customer support team is available to assist you with any technical issues during the installation process. Check out our knowledge base here - https://help.digitaldoorlocks.com.au/knowledge/technical-support.  

Yes, smart locks can be used in shared office spaces to provide access to authorised personnel.

Yes, Samsung Smart Locks are suitable for vacation rental properties, as you can grant temporary access to guests.