Privacy Policy

Who We Are, 

Digital Door Locks Pty Ltd (DDL) with an ABN 59 151 256 110.

DDL is the company that brought and distributed all the Samsung SDS Smart Door Locks to Australia and New Zealand since 2011. We set up the largest retail network for Samsung Locks in the world.


We would like to hear from you:

Australian Head Office (by appointment only): 

Suite 250/1 Queens Road Melbourne 3004 VIC Australia 

(AU) 1800-665-397 

(NZ) 09 363 7877 

ABN 59 151 256 110 


First Our Commitment

At DDL, we put our top priority on protecting your personal information. 

Fully acknowledging the fact that your personal information belongs to you, we do our best to securely store and carefully process the information you share with us.

We place our highest value on your trust. We hence collect a minimal amount of information only with your permission and use it solely for its intended purposes. We do not provide the information to third parties without your knowledge.

Thank you for your continued interest and support.


Privacy

DDL is committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. We are bound by, and will abide by, the Australian Privacy Principles set forth in the Privacy Act (Cth) 1988 and any other relevant privacy rules and legislation as enacted from time to time.  


Information We Collect and Where We Store Them, 

  • Information we collect— Full name, address, email, phone number and special notes you leave during the checkout process. 
  • For surveys, promotions or competitions—we may collect information from you in customer surveys, prize draws, competitions or promotions. We may also use this information to monitor or improve customer satisfaction, to improve our Services and (subject to the direct marketing section below) for marketing purposes.
  • To assist with your queries—you may choose to provide us with your name or other contact details when you call us by phone, write to us or email us, so that we can respond to your query and send you information about our products and services.
  • When you use our websites—in general, you can use parts of our websites without giving us any information, unless you are interacting with us for purposes which require you to provide personal information such as those described above. On certain pages of our websites, for example registration pages, we will request information about you. We will only be able to provide you with our full website environment and services if you have completed and submitted the information required for the registration process and your registration is accepted by us in accordance with the relevant website terms and conditions. If you send information to any bulletin board, forum or newsgroup that may be available on our websites, please remember that any information you provide will become public, and exercise caution when disclosing such information. Please also read the section below about the use of cookies, beacons and similar technologies on our websites.
  • Where do we store your information—Information you submit when placing your orders are stored within Shopify and our Warehouse Management System.  if you join our mailing list, the information will be stored by a 3rd party mailing list service provider. 

Why they Need to Collect Personal Information,

  • To process orders, 
  • Returns your calls/emails 
  • Process refund/returns related matters 
  • Share with delivery company and service providers(only if you elect to include any of our installations services)

Credit Card Information,

  • Its simple, we do NOT see or keep your credit card information. All online orders are processed by Shopify or 3rd party payment provider if you selected one.

How to lodge a complaint,


Access Your Information and Request Changes

  • You can register an account and access the information and change them yourself.
  • You can contact us and request any changes